Delivery Policy

Aetronix will aim to deliver products in accordance with the customer’s order. The customer’s delivery options, and the prices for them, are set out in this website or Aetronix relevant quotation or will be notified to the customer at the time of order. Delivery prices apply per order, irrespective of the number of products ordered. Delivery will be made to the customer’s usual business address, unless otherwise agreed in writing.

Please note that one or more of the products ordered may be partial or out of stock at the time of order, which may result in extended delivery times. Times and dates for delivery provided by Aetronix are approximate, and Aetronix shall not be held liable for any consequences arising from delays in delivery.

Delivery of products marked in the catalogue as requiring special handling may (because of the nature of the products) take up a few days after acceptance of the customer’s order.

If any delivery is late, the customer must notify Aetronix, and Aetronix will endeavor to ascertain if the product has been delivered or the expected delivery time of the product to the customer. Aetronix may also, at its discretion, refund the total delivery charge to the customer. If a revised delivery time is not acceptable Aetronix may also, at its discretion, offer an alternative delivery option. These are the customer’s exclusive remedies for late delivery.

The customer must inspect the products as soon as is reasonably possible after delivery and shall, within 10 days of the date of delivery or, in the case of clause ‘Delivery’, the due date for delivery, give notice to Aetronix in detail of:

Any defect in the product that is apparent on reasonable examination. In this case Aetronix shall, at Aetronix's discretion, replace the products or refund the purchase price. In any event the customer must refuse parcels delivered to it in a damaged condition;

Any shortfall in products delivered. In this case Aetronix shall, at its discretion, deliver the undelivered products or refund the price of the undelivered products;

Any delivery of products not in accordance with the order. In this case Aetronix shall, at Aetronix's discretion, replace the products or refund the purchase price;

Any non-delivery of the products (in which case the time limit is within 10 days of the estimated despatch date). In this case Aetronix shall deliver the undelivered products or refund the price of the undelivered products.

If the customer fails to give any such notice, the products shall be conclusively presumed to be, in all respects, in accordance with the order and free from apparent defects, and the customer shall be deemed to have accepted the products accordingly. Aetronix’s record of the products dispatched (including the quantity) shall be conclusive evidence of the products received by the customer, unless proved otherwise by the customer.

The remedies set out above are the customer’s exclusive remedies for non-delivery or short delivery of products, or for apparent defects in the products or delivery of products not in accordance with the order. Aetronix shall not be liable for any losses, consequential or otherwise, or for costs (including legal costs), expenses, liabilities, injuries, loss of profits, business or economic loss, depletion of goodwill, damages, claims, demands, proceedings, judgments or otherwise arising from these circumstances.